BeSafe
Your vacation is in safe hands with BeSafe
Choose the BeSafe Rate insurance plan and book with no worries!
The BeSafe Rate with insurance included protects you from any unforeseen events, ensuring you enjoy a completely peaceful, safe vacation.
In addition, it allows you to save money and get lots of benefits for you and your traveling companions.
To subscribe, you just need to choose the BeSafe Rate from those available on our website:
In addition, it allows you to save money and get lots of benefits for you and your traveling companions.
To subscribe, you just need to choose the BeSafe Rate from those available on our website:
What does the BeSafe rate include?
The BeSafe Rate provides a comprehensive insurance package at no extra cost, protecting you and your travel companions from unforeseen events before and during your stay.
Coverage includes:
Coverage includes:
Cancellation for any DOCUMENTABLE reason and refund within 7 days via the REFUND & GO platform
Coverage of medical and medication expenses in the event of accidents or illness during your stay
Refund UP TO 100% of the prepaid amount
Coverage of accommodation expenses in the event of forced stay in the city of residence
Roadside assistance on site
Money-back guarantee in case of theft or non-delivery of luggage
* Before booking, please read the insurance conditions and related exclusions in the Coverage Document for each individual rate.
The rate is discounted by 5% compared to the standard rate, but is only valid with full prepayment in advance and is only visible up to 2 days before arrival at the property
The amounts shown do not include tourist tax, which needs to be paid upon arrival
In case of booking cancellation
REIMBURSEMENT REQUEST
For each reimbursement request, the Insured Party, or whoever acts on their behalf, must report the claim by providing the Company with all the relevant documents for managing the claim, in particular:
IMPORTANT REFERENCES - REIMBURSEMENT REQUESTS
Send the claim notification and supporting documents to the following address:
INTER PARTNER ASSISTANCE S.A. - Travel - Claims Office
P.O. Box 20175
Via Eroi di Cefalonia
00128 Spinaceto – ROME
Or by writing to the following email claims.besafe@axa-assistance.com
For each reimbursement request, the Insured Party, or whoever acts on their behalf, must report the claim by providing the Company with all the relevant documents for managing the claim, in particular:
- personal data and tax code of the payment recipient (pursuant to Law No. 248 of August 4, 2006);
- the name and address of the bank, IBAN code, and SWIFT code in the case of a foreign bank account;
- bank account holder’s name, if different from the applicant
- the place, date, and time of the event, as well as the circumstances and causes that led to it.
- objectively proven documentation of the cause of the cancellation/change, in original form;
- in case of illness or injury: emergency room report and/or medical certificate stating the date of the injury or onset of illness, the specific diagnosis, and the prescribed number of days of recovery;
- documentation proving the relationship between the Insured Party and any other person who caused the cancellation;
- in the event of hospitalization, a complete copy of the medical records;
- travel contract with payment receipts, in copy;
IMPORTANT REFERENCES - REIMBURSEMENT REQUESTS
Send the claim notification and supporting documents to the following address:
INTER PARTNER ASSISTANCE S.A. - Travel - Claims Office
P.O. Box 20175
Via Eroi di Cefalonia
00128 Spinaceto – ROME
Or by writing to the following email claims.besafe@axa-assistance.com
In case of assistance during the trip
IN CASE OF REQUEST FOR ASSISTANCE
In case of request for Assistance or Medical Expenses during Travel resulting from hospitalization, the Insured Party, or whoever acts on their behalf, must immediately contact the 24-hour Operations Center at the following telephone number: + 39 06 42 115 840
In addition, they must identify themselves as “BE SAFE GROUP S.R.L. INSURED” and provide:
IN THE EVENT OF A CLAIM
For each reimbursement request, the Insured Party or whoever acts on their behalf must report the claim to the Company within 30 days of their return, providing the Company with all the documents necessary for the processing
of the claim, except as provided for in Article 16, and in particular:
Also providing for:
All documents relating to expenses (invoices, travel tickets, etc.) must be made out to the Insured Party.
IMPORTANT REFERENCES - REFUND REQUESTS
Send the claim notification and supporting documents to the following address:
INTER PARTNER ASSISTANCE S.A. - Travel - Claims Office
P.O. Box 20175
Via Eroi di Cefalonia
00128 Spinaceto – ROME
Or by writing to the following email address: claims.besafe@axa-assistance.com
In case of request for Assistance or Medical Expenses during Travel resulting from hospitalization, the Insured Party, or whoever acts on their behalf, must immediately contact the 24-hour Operations Center at the following telephone number: + 39 06 42 115 840
In addition, they must identify themselves as “BE SAFE GROUP S.R.L. INSURED” and provide:
- personal data of the Insured Party;
- policy number 121121;
- type of assistance required;
- temporary telephone number;
- Hospital data (name and telephone number, ward, name of the doctor treating the patient);
- contact details of any family members/companions traveling with the Insured Party.
IN THE EVENT OF A CLAIM
For each reimbursement request, the Insured Party or whoever acts on their behalf must report the claim to the Company within 30 days of their return, providing the Company with all the documents necessary for the processing
of the claim, except as provided for in Article 16, and in particular:
- personal data and tax code of the recipient of the payment (pursuant to Law No. 248 of August 4, 2006);
- name and address of the Bank, IBAN code, SWIFT code in the case of a foreign bank account;
- bank account holder’s name, if different from the applicant;
- place, date, and time of the event, as well as the circumstances and causes that led to it.
Also providing for:
- Trip Interruption:
- documentation certifying the cause of the interruption, in copy: medical certificate stating the diagnosis, medical records, death certificate;
- bank statement of the reservation, in copy;
- tour catalogue and/or itinerary showing the cost of ground services, or a statement from the agency that organized the trip.
- document certifying the services booked but not used with the related non-refundable costs.
- documentation certifying the cause of the interruption, in copy: medical certificate stating the diagnosis, medical records, death certificate;
- Reimbursement of Medical Expenses:
- medical documentation drawn up on site (medical records, emergency room report, medical certificate stating the diagnosis) and the original receipts for the medical expenses incurred.
- medical documentation drawn up on site (medical records, emergency room report, medical certificate stating the diagnosis) and the original receipts for the medical expenses incurred.
- Theft, snatch theft, robbery, fire, breakage, non-delivery, and damage to Baggage:
- original report filed with the competent authority of the place where the event occurred, with a detailed list of what was stolen, burned, or damaged and documentation/proof of ownership certifying their value, brand, model, and approximate date of purchase.
- Property Irregularity Report, copy.
- original report filed with the competent authority of the place where the event occurred, with a detailed list of what was stolen, burned, or damaged and documentation/proof of ownership certifying their value, brand, model, and approximate date of purchase.
- Delayed delivery of baggage by the air carrier:
- copy of the Baggage Irregularity Report (Property Irregularity Report);
- copy of the airplane ticket with the complete itinerary and baggage ticket;
- original receipts for essential items, with a detailed list of purchases made.
- copy of the Baggage Irregularity Report (Property Irregularity Report);
- Cover Stay
- place, date, and time of the event, as well as the circumstances and causes that led to it;
- documentation proving the health measures ordered by the competent Authority;
- travel contract;
- eventual re-routing ticket showing the additional cost paid or new ticket issued;
- airport tax refund document, or alternatively a declaration of non-flight issued by the airline;
- invoices for expenses related to the forced stay (hotel expenses, meals);
- documentation certifying any refunds granted by service providers;
- place, date, and time of the event, as well as the circumstances and causes that led to it;
All documents relating to expenses (invoices, travel tickets, etc.) must be made out to the Insured Party.
IMPORTANT REFERENCES - REFUND REQUESTS
Send the claim notification and supporting documents to the following address:
INTER PARTNER ASSISTANCE S.A. - Travel - Claims Office
P.O. Box 20175
Via Eroi di Cefalonia
00128 Spinaceto – ROME
Or by writing to the following email address: claims.besafe@axa-assistance.com
More info on:
A trip with complete peace of mind for you and your loved ones: choose BeSafe Rate for your next booking!